Promotional rates applicable to package bookings. Applies to all properties. Applicable to new reservations only. Reservations with overlapping dates qualify – only dates within promotion can be considered for discount. Rates shown are subject to change at any time without prior notice. We reserve the right to discontinue this promotion at any time. Not applicable to travel agent rate, tour operator, FAM trips, site inspections, complimentary, compensatory stays or any other rate-reduced promotions in the market. Not redeemable for cash. This promotion is not transferable to guests in other rooms. Promotion not applicable for meetings, incentives, conventions or exhibitions. Minimum four (4) night stay required for Free Airport Transfer. Free airport transfers to and from Cancun International Airport (Cancun), and Montego Bay International Airport (Jamaica) only. Kids and Teens Stay Free promotion is not applicable for stays at Moon Palace The Grand-Cancun. Minimum 5-night stay required for kids and teens stay free promotion at other family resorts during the following dates: December 24-31, 2022; April 2-8, 2023. Further terms and conditions may apply.
Neither Operadora Palace Resorts (JA) Limited, being authorized to distribute and commercialize accommodation services of Palace Resorts, nor Palace Resorts themselves, shall be in any way liable for problems related to the air transportation service, where problems are understood as including, but not limited to: flight delays, lateness, cancellations, technical failures, etc.
Guests are fully responsible for ensuring they are in possession of a valid passport and verifying by law must fully comply with airport transport carrier’s regulations.
Guests are fully responsible for covering all fees incurred by any modifications (including, but not limited to, name changes and date changes) made to reservation. Guests are fully responsible for any missed flights or connections and any costs associated thereto. Guests are fully responsible for confirming their assigned flight itineraries directly with the air transport carrier(s), 72 hours prior to traveling.
Should guests require any special assistance including, but not limited to, mobility assistance and wheelchairs, they are responsible for contacting the assigned air transport carrier(s) directly. Guests are fully responsible for verifying if their assigned air transport carrier(s) charge(s) additional fees for concepts including, but not limited to, luggage, seat assignments, seat upgrades and food & beverages. In such cases, guests are fully responsible for covering such fees. Further terms and conditions may apply.
Onsite COVID-19 antigen (rapid) testing is available at an additional cost and is administered by experienced external lab teams. Other terms and conditions may apply.
